Note that not all options are available at all office branches. Under these circumstances, the driver may leave a notice offering delivery options such as redelivery or picking the package up at the post office. This normally happens when the delivery attempt fails because of failure to obtain a signature, failure to obtain payment for postage or fees, inability to fit the package in a mail receptacle or inability to leave the parcel in a secure location. When the United States Postal Service fails at a delivery attempt, the driver may leave a notice. The post office has its own policy, while private logistics companies such as USPS, UPS, and Amazon have their own individual policies: What happens when an attempted delivery fails depends on the policy of the shipping company responsible for the delivery. What happens if the package can’t be delivered? The FADR rate is important as it allows for companies to monitor and improve their performance, thereby keeping costs down and customers happy. What is a first attempt delivery?įirst attempt delivery, often tracked through the First Attempt Delivery Rate (FADR), is a delivery that has been completed at the first time attempt. No access: the driver could not access the delivery address because of a situation such as an aggressive dog, a gate to a gated community being locked or a package arriving on a non-delivery dayĭifferent delivery providers may use slightly different verbiage in their communication with customers to indicate why delivery attempts failed.Receptacle blocked: the delivery provider was blocked from reaching the mailbox receptacle because of weather conditions, a parked vehicle, local utility work or emergency responders.Unpaid fees were required to complete delivery.The package required someone to sign for it, but no one was at home to answer for it.There was no secure location to leave packages.The delivery details on the package are incorrect.The item came in a package which would not fit in the available mailbox receptacle. If a delivery attempt is made and fails, this may occur for a number of reasons: What does a failed delivery attempt mean?Ī failed delivery attempt means that the driver tried to drop off the package at its designated address and was unable to do so. The number of redelivery attempts will often be indicated in communication from the company responsible for the package. Normally, after several failed delivery attempts, the postal service or courier company will have the package returned to sender.ĭelivery attempts can be classified by number based on whether the attempt is a first delivery attempt, second delivery attempt, third delivery attempt and so on. Some post office locations offer self-service pickup options. When a delivery attempt fails, most carriers - whether a national carrier like UPS or FedEx, or a regional provider - will try a second delivery attempt and in many cases a third before pursuing an alternative course such as leaving the package at an alternative delivery location (a local store or post office). However, if a delivery attempt is made but the driver can’t hand the package to a recipient or place it in a secure location, the tracking number will classify the delivery attempt as unsuccessful. The term “attempted delivery” is often used by carriers to signify an unsuccessful attempt to deliver.ĭelivery attempts are successful when the driver or service provider is able to hand the package to the addressee, place the package in a secure location or convey the parcel in some other way, such as handing it to a neighbor. Delivery attempts are categorized as either successful or unsuccessful. Best practices to increase your first attempt delivery rateĪ delivery attempt is when a driver from a carrier tries to physically bring a package or parcel to its intended address and recipient.Why first time delivery success is so important to your business.What happens when a package can’t be delivered.What a delivery attempt is, and what a failed delivery is.In this blog, we’ll focus on why first delivery attempts matter so much and what you can do to increase first delivery attempt success rates. Making delivery attempts successful the first time is a key to keeping costs down and keeping profit margins up. This means that every failed delivery attempt is costing you money and, potentially, future business. Each redelivery incurs additional costs for your business and longer waits for your customers, who will become dissatisfied if they have to wait for a redelivery. Making your first delivery attempt successfully on time means everything in eCommerce retail.
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