The solution: went to another counter, with a man having no issues with two hand-carried bags.Īfter the whole, I submitted a cost reimbursement for my son's taxi back home and bus to airport next day. Her statement: "not valid today", but not giving evidence. The next day, at baggage drop, the lady at the counter tried to force my son to check-in one of his two hand-carried bags, at additional costs (despite him being officially granted two bags). Fortunately, a motivated and professional employee of Aer Lingus helped book a new flight (for next day), during exchange via Whatsapp. Staff was not sized to cope with the workload for re-booking, hotel, and other information for all the flight's passengers. Rejected.įlight was cancelled due to technical problem of the plane (happens). At flight time at the airport, we asked at for reimbursement of the $50 in exchange for any seat of Aer Lingus' choice. An experienced person who questions this would have forgone the online check-in, knowing that he had already paid for a ticket, and standing rooms don't yet exist in a plane. My inexperienced son thought he had to reserve a seat online, and paid the $50 (out of his $1000 monthly income). Original Review: Online check-in offered only payable seats, with no hint that a non-payable seat is available at check-in at the airport at time of flight. How does this fit with their lip service "We are very conscious of the importance of providing customers a reliable service"? I presume they have access to the real cause and don't put up with this excuse crap. My son has submitted this case to an organization that follows up and collects the money. Sounds like another excuse, especially when reading that this is how airlines try to avoid the compensation payment and hope that their customer walks away. The third rejection gave as reason "extra-ordinary circumstances/foreign object damage". Explicitly no reason given for the refusal. The 2nd rejection included reference to the EU law enforcement body. If anyone, knows anyone who can help or give direction please let me know! THANKS Peter HOW can you reimburse for a cancelled flight but NOT the upgrade on that flight, that YOU DIDN'T USE!! I will say this- NEVER FLY AER LINGUS! EVER! Go to Scotland instead! I have had 5 different interactions with them which, of course, you cannot actually talk to anyone, and they say, case closed. We had paid for an upgrade to Business Class as a gift to ourselves, they have not reimbursed it or even addressed it. They reimbursed the Price of the Cancelled ticket (not the new one which was twice the price), then a nominal number of $969 to cover our expenses (not close), based on what I am told is some mathematical calculation from the Irish Government (GREAT!). because of Aer Lingus’s System Issues, we spent over $4,000+ in excess of what we would have paid if Aer Lingus not had “System” Issues. Because ~250K people were in town going to the Garth Brooks Concerts (yea GB?), all the previous cancellations & the lateness of the cancellation, there were very limited rooms available (the one we got was cancelled minutes before we booked it according to the hotel). We were also told to get our own accommodations & it would be reimbursed.
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